Deposit

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• All custom orders require a 50% non-refundable deposit one week before to secure your date. The balance of payment is required to be paid in full at or before pickup. Delivery cakes 100% by the week before.

• Orders without a deposit will be considered canceled.

• Cakes can be paid off gradually in advance of pick up.

• All cakes must be paid in full at or before pick up.

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Cancellations

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• Let us know as soon as you think an event may not be happening

• Cancellations made at least 7 days before pick up will incur admin costs of 20% of the total deposit.

• The deposit may be moved to another cake/event at a later date with no loss of deposit- if we have availability.

• Or a smaller, family size cake can be ordered instead with any extra deposit being refunded

• Orders canceled within 7 days of pick up will receive less refund depending on the amount of work completed.

• Finished cakes will incur full payment.

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Cake Design and Consultation

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• Our custom-made cakes are individually made to order. You can browse our portfolio, or we can design something unique for you. We offer a no-obligation design consultation service for all cakes. Any cake ordered from a picture or photo of a cake produced elsewhere can only be reproduced by us as our interpretation and will not be a replica. Please be aware that copyright also protects some designs and therefore cannot be copied.

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Allergies

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• If you have any food allergies or dietary requirements, please inform to our staff. All of the cakes, fillings and icings may contain, or come into contact with, soy, wheat, dairy, nuts. It is your responsibility to inform your guests of this allergy information. We shall not be held liable for any allergic reaction resulting from consumption of the cake.

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Non-Edible Supplies

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•  Your order may contain some non-edible items such as ribbons, wood or plastic dowel for supporting cakes, picks or wires from fondant figurines, flower or feather holders or wires in sugar flowers. On delivery, we will make the recipient aware of any non-edible items that must be removed before the cake is sliced and served.

Transporting your cake

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• Customers accept full responsibility for their order once it has been collected. Any concerns about your order must be raised immediately on collection. Once your order has been collected, you agree that you are happy with it and accept all responsibility for the transportation of it. We cannot give a refund if there is a mishap during transit.

• Cakes must be transported in a flat place in your car- especially tiered cakes. We recommend the boot or floor. If a tiered cake is placed on a car seat, the angle could cause the cake to collapse.

• Tiered cakes are carefully constructed with supports inside. We will not be responsible for cakes broken in transit. Please ensure you bring an appropriate vehicle to collect your cake & drive carefully.

• Any repairs to cakes damaged in transit (if we are able to) will incur an extra cost.

• Don't leave your cake in a hot car, use air conditioning in summer.

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Cake care

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• Our cakes are generally best kept out of the fridge, especially fondant iced cakes or cakes with fondant decorations.

• When cold items are removed from the fridge condensation forms, this can make fondant icing and decorations go sticky/melt.

• Store your cake in a cool place out of direct sunlight. If you feel it could be getting a bit hot for your cake, place in the fridge for around 30 minutes, especially before transporting on a hot day.

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Refunds

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• Please choose cake flavours carefully, no refunds will be made if you don't like the flavour.

•  No refunds will be given for a cake returned more than 1/4 eaten. Any returns must be made the following day after the event, or Monday if your event is on a weekend.

• In the extremely rare event that a cake is returned any refunds are at our discretion. Please check your cake on pick up.

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Changes

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• We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.